Building AI Confidence
A Facilitated Workshop for a Pharmaceutical Team
The situation and brief
A pharmaceutical company wanted to strengthen AI literacy and day-to-day practical capability across its regional teams. With Microsoft Copilot as an approved AI tool within the organisation, colleagues were looking to improve and optimise AI use. Early feedback also highlighted awareness around matters impacted by AI usage and concerns about the time required to develop effective prompting techniques.
The Treehouse solution and activity
Treehouse partnered with AI Confident to design a tailored programme combining virtual upskilling for eleven AI Champions concluding with an in‑person workshop for the wider European team. During the Kick‑Off and Train‑the‑Champions sessions, the group identified real tasks where AI could potentially add value. These insights shaped ten company‑specific use cases - from simplifying content to structuring slide decks and summarising literature.
The programme culminated in a hands‑on workshop in Italy for 70 participants. Working with Treehouse, AI Confident, and supported by the AI Champions, participants practised practical prompting techniques, applied AI to their own to‑do lists, and explored the ten use cases through guided table‑based experimentation. The format created a supportive environment where teams could test, refine, and confidently embed AI into real workflows.
The outcome or impact
The programme brought clarity by defining how Copilot can be used safely and appropriately. It strengthened capability as participants gained practical, repeatable techniques for applying AI to real tasks. Most importantly, it built confidence - leaving teams more willing and able to use AI effectively in their everyday work.
Client feedback
“Participants shared that the content felt highly relevant and motivating, and that linking AI to practical tools and collaborative ways of working made the learning particularly impactful.”